Speed and quality

Whether you require assistance online, over the phone, or on-site, our highly trained service specialists are dedicated to promptly and competently resolving any technical issues that you may encounter. Our 24-hour hotline, available in both German and English, ensures global technical support, even outside of regular business hours and on weekends.

Service hotline


Spare parts hotline


Service portfolio

Expert machine status checks


At regular intervals, or whenever required, we can investigate the status of your machines. ErgoCheck inspects all quality-relevant process parameters, including security functions, minimising machine downtime.

Request for ErgoCheck

Expanding machine functions


If you need to modernise existing equipment or include the latest features, we have got you covered:

  • Changing the plasticising unit
  • Adding another plasticising unit with the all-electric MultiPlug
  • Extending the range of functions (core pulling, signal interfaces, special equipment packages for Medical, IML and LSR, etc.)
  • Updating a manual production cell to a completely automated one
  • Networking a machine via smart service tools, such as myConnect

Request for retrofit

Real-time monitoring and troubleshooting


Utilising award winning industrial 3G mobile technology, activeConnect provides real-time monitoring and troubleshooting of machine settings and issues, linking customer injection moulding machines securely to Sumitomo (SHI) Demag’s service management system.

Rather than trying to negotiate approval to use a customer’s existing wired network or analogue lines, which many prohibit due to stringent IT protocols, the technology features a wireless cellular router kit and a network agnostic SIM card. This means that if the primary network is unavailable, the remote diagnostics can be switched to another mobile network, guaranteeing connectivity for any injection moulding plant throughout the UK and Ireland.

You always have control over the connection and data is sent securely over a VPN link.

activeConnect ensures that you can enjoy the highest level of support for your NC5 Sumitomo (SHI) Demag machine.

Replacement components when you need them

Spare parts service

Sumitomo (SHI) Demag provides fast availability of spare parts for all assemblies with the original quality. You also have full supply reliability for older machines and individual solutions.

Contact spare parts team