Customer Service

Solution for your problems from our experts

Spare parts

Our warehouse capacity, the high level of flexibility of our production sites and the dense logistics network ensure you get your spare parts in the shortest possible time

Service hotline

Solution for your problems from our experts


Upgrading of your injection moulding machine to adapt to your technical requirements

Definitely ready to start

Service fan service

Service during commissioning

Your Sumitomo (SHI) Demag machine will be in your production shop on time at the agreed date. Checked thoroughly and ready for use, including all Sumitomo (SHI) Demag contract services for 12 months, and including training of your staff. You can get going immediately, without fail.

Hotline Service

We support you via phone. From Monday until Friday via our service line from 7:30 a.m. to 5:00 p.m. (free of charge).

Germany and German speaking customers: Team Service & Helpdesk national, Phone: +49 911 5061 301, Email:

International customers: Team Service & Helpdesk international, Phone: +49 911 5061 307, Email:

Our 24-hour hotline is available for you at night and on weekends. All in all, you are perfectly protected, because our service technicians solve most of your challenges right on the phone.


24h Hotline:

Monday until Friday from 5:30 p.m. until 7:30 a.m., excluding bank holidays.

The 24-hour hotline is chargeable. The customer pays an amount of € 90.00 per call for using the 24-hour hotline. The 24-hour hotline is currently only available for Germany and German speaking customers at +49 911 5061 311.


ErgoCheck – the safety standards authority for your machines:

We check your machine thoroughly, at regular intervals or at your request. ErgoCheck checks all quality-relevant process parameters, giving you and your customers safety.

Professional competence guaranteed:
The Sumitomo (SHI) Demag service specialists

Be it by telephone or with you on site: When you need help you will be looked after by highly-trained service specialists who are capable of solving any kind of technical problem competently and quickly. Actually, this is the most natural thing in the world – at any rate with Sumitomo (SHI) Demag.