State of the Art Service and Support
Utilising award winning industrial 3G mobile technology, activeConnect provides real-time monitoring and troubleshooting of machine settings and issues, linking customer injection moulding machines securely to Sumitomo (SHI) Demag’s service management system.
Rather than trying to negotiate approval to use a customer’s existing wired network or analogue lines, which many prohibit due to stringent IT protocols, the technology features a wireless cellular router kit and a network agnostic SIM card. This means that if the primary network is unavailable, the remote diagnostics can be switched to another mobile network, guaranteeing connectivity for any injection moulding plant throughout the UK and Ireland.
You always have control over the connection and data is sent securely over a VPN link.
activeConnect ensures that you can enjoy the highest level of support for your NC5 Sumitomo (SHI) Demag machine.