Definitely ready to start
Service during commissioning
Your Sumitomo (SHI) Demag machine will be in your production shop on time at the agreed date. Checked thoroughly and ready for use, including all Sumitomo (SHI) Demag contract services for 12 months, and including training of your staff. You can get going immediately, without fail.
Hotline Service
We support you via phone. From Monday until Friday via our service line from 7:30 a.m. to 5:00 p.m. (free of charge).
Germany and German speaking customers: Team Service & Helpdesk national, Phone: +49 911 5061 301, Email: sdg.service@shi-g.com
International customers: Team Service & Helpdesk international, Phone: +49 911 5061 307, Email: sdg.globalservice@shi-g.com
Our 24-hour hotline is available for you at night and on weekends. All in all, you are perfectly protected, because our service technicians solve most of your challenges right on the phone.
24h Hotline:
Monday until Friday from 5:30 p.m. until 7:30 a.m., excluding bank holidays.
The 24-hour hotline is chargeable. The customer pays an amount of € 90.00 per call for using the 24-hour hotline. The 24-hour hotline is currently only available for Germany and German speaking customers at +49 911 5061 311.
ErgoCheck – the safety standards authority for your machines:
We check your machine thoroughly, at regular intervals or at your request. ErgoCheck checks all quality-relevant process parameters, giving you and your customers safety.
Professional competence guaranteed:
The Sumitomo (SHI) Demag service specialists
Be it by telephone or with you on site: When you need help you will be looked after by highly-trained service specialists who are capable of solving any kind of technical problem competently and quickly. Actually, this is the most natural thing in the world – at any rate with Sumitomo (SHI) Demag.